If for any reason you need to cancel or change your appointment, please do so ASAP. We need at least 48 hours notice. This ensures that we can offer your appointment time to somebody else. Anything less means that clients on the cancellation list will miss out. Please let us know as soon as you possibly can if you need to cancel. Failure to give us at least 48 hours notice of a cancellation, will result in a $50-$100 *treatment dependent cancellation fee. Appointment non-attendance will result in a 100% cancellation fee, and gift vouchers will be void. Full Payment in advance may be required for clients with a history of non-attendance or cancelled appointments without 24 hours notice. *(Late Notice Cancellation Fee for: Anti-wrinkle injections/Skin Needling/Chemical Peel Appointments: $50). *(Late Notice Cancellation Fee for Dermal Filler and Bio-remodelling Appointments: $100).

From 23/12/2025 an Annual Scripting Fee of $30 will be applicable to all clients receiving treatments that require a Doctors Consultation/Script.

All appointments require a $50-$100 deposit at the time of booking. The deposit is transferrable to another appointment time, if more than 48 hours notice of a cancellation/change has been given. Deposits can be paid online, over the phone with card details, or in person at the salon. We accept payment by cash, EFTPOS, all CREDIT CARDS and AfterPay.

Your appointment time is booked especially for you. If you are running late, please let us know in advance if possible, and we will do our best to accomodate your appointment, however time may not permit for us to complete your full service. This means that your appointment may be shortened or rescheduled to ensure that our team are running on time for their next client.

Payment & Membership:
Minimum contribution: $55/week for skin/laser, based on your personalised treatment plan and budget. Payments will be deducted from the total cost of your chosen Treatment Plan Package. As a Treatment Plan Member, for the duration of your direct debit plan you will receive 10% off all retail products, 10% off gift voucher purchases, and 10% off all additional treatment bookings (outside of your plan). You will also receive 1 x Free Airdyay Sunscreen with all Skin/Laser Memberships & 1 x Free Bump Eraser Cream with all Laser Hair Removal Memberships.

Direct Debit Cancellations and changes:
You may: (a) cancel or suspend the Direct Debit; or (b) change, stop or defer a payment at any time with 14 days’ notice. If you request to cancel your 12-week direct debit agreement and your completed treatments exceed the value of payments made, you are required to: 1. Pay the outstanding balance in full at the clinic, or 2. Continue with direct debit until all treatments received have been paid for in full. (e.g. if $100 of treatments remain unpaid, direct debit will continue until this amount is cleared).

Medical Suitability:
A thorough in-person consultation must be performed before any treatment plan begins. Our clinicians will not approve treatment plans if treatments are deemed medically unsuitable. Client safety is our highest priority.

Client Obligations:
You must ensure sufficient funds are available for each debit payment. If there are insufficient funds: (a) Your bank may charge fees/interest; (b) Any charges incurred by us from the direct debit provider will be passed on to you; (c) You must arrange payment by another method or ensure sufficient funds are available for reprocessing. You are responsible for checking your account statements to confirm payments are correct. By signing up to a treatment plan, you acknowledge and accept these Terms & Conditions.

Appointment Cancellation Policy:
Flexibility is offered where possible; however, 48 hours’ notice is required to reschedule or cancel. Each client on a treatment plan is entitled to one grace period for a cancellation within 48 hours if due to illness or uncontrollable circumstances. Further cancellations with less than 48 hours’ notice will result in the treatment being forfeited and charged in full, with no credit or refund. No-shows will also result in the treatment being forfeited and charged in full, with no credit or refund.

Treatment Disclaimer:
All treatments are tailored to the individual. Results vary from person to person and cannot be guaranteed. Multiple sessions may be required to achieve desired outcomes. Any medical concerns or changes to health must be disclosed to your practitioner prior to treatment.

Coming March/April 2026!
– You choose an amount to be direct debited from your account every
week/fortnight/month through our 3rd party membership provider “Aglow”.
– Your Aglow savings balance accumulates so that you no longer have to pay for big
Aesthetic appointments in one hit, instead you can save for them ahead of time.
– Funds are loaded onto your Revive Aesthetics Tap & Go Card on your phone’s digital
wallet, ready to tap and pay for any treatments or retail in clinic at Revive Aesthetics
by Chloe & Co.
– Save discretely with all direct debit transactions going to “Aglow” on your bank
statements
– Our business does not receive your funds directly until you tap and go in clinic, making it 100% TGA compliant

• Birthday Sale Period: 18th -31st March 2026.
• Treatments can pe pre purchased in full for appointments wanted after the sale period.
• If a sale treatment is pre-purchasaed and you are later deemed to be medically unsuitable for the treatment purchases then the purchase amount will be credited to your account for a suitable treatment.
• If you purchase the 6 Month Tummy Tightening Package as a payment plan option our payment plan T’s & C’s will apply

PRIVACY POLICY

Revive Aesthetics by Chloe & Co.

Last updated: 19/02/2026

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1. Introduction

Revive Aesthetics by Chloe & Co. is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose and store your personal information.

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2. What Information We Collect

We may collect the following types of personal information:

• Full name
• Contact details (phone number, email address)
• Date of birth
• Medical history relevant to treatment
• Treatment history
• Payment information
• Photographs taken for clinical records
• Information submitted through website forms, Meta (Facebook/Instagram) lead forms, or advertising platforms

We only collect information that is reasonably necessary to provide our services.

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3. How We Collect Information

We collect personal information when you:

• Book an appointment
• Complete a consultation form
• Submit an enquiry through our website
• Submit a Meta (Facebook/Instagram) lead form
• Contact us via phone, email or social media
• Attend the clinic for treatment

We may also collect information through cookies and website analytics tools.

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4. Why We Collect Your Information

We collect and use your information to:

• Provide aesthetic and medical services
• Assess suitability for treatments
• Communicate appointment details
• Respond to enquiries
• Send relevant marketing communications (if you opt in)
• Improve our services and advertising performance

We may use anonymised data for marketing and analytics purposes.

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5. Marketing & Advertising

We may use your information to:

• Contact you about services you have enquired about
• Provide promotional information about treatments
• Deliver targeted advertisements via Meta (Facebook and Instagram) and other advertising platforms

You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in emails.

We do not sell your personal information to third parties.

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6. Disclosure of Personal Information

We may disclose your information to:

• Our employees and contractors
• Payment processors
• IT and website service providers
• Advertising platforms such as Meta for lead generation purposes

All third parties are required to maintain confidentiality and protect your information.

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7. Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

Information may be stored:

• Electronically in secure practice management systems
• On password-protected devices
• In locked physical files where required

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8. Access & Correction

You may request access to the personal information we hold about you and request corrections if necessary.

To do so, please contact us using the details below.

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9. Cookies & Website Tracking

Our website may use cookies and tracking tools (including Meta Pixel) to:

• Measure advertising performance
• Improve user experience
• Analyse website traffic

You may adjust your browser settings to disable cookies.

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10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact:

Revive Aesthetics by Chloe & Co.
9/12 Gilbert Street, Torquay, Vic, 3228
info@reviveaesthetics.com.au
0422 358 761

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